Noelle Rizzio, Counseling and Consulting Policies

1. Protection of Participant Information Noelle Rizzio, Counseling and Consulting is committed to protecting the privacy and confidentiality of all participant information received during registration of any live event or online course. This includes, but is not limited to, name, address, social security number, telephone number, email address, and financial information. All personal data is stored securely and will not be shared with third parties without the participant’s explicit consent, except as required by law.

2. Complaint and Response Process Participants have the right to voice concerns or complaints regarding services. Complaints must be submitted in writing via email or mail. Upon receipt, complaints will be reviewed and responded to within 10 business days. If further investigation is required, the participant will be informed of the estimated resolution timeline. All complaints will be handled with fairness and confidentiality.

3. Program Fees, Refunds, and Participant Cancellation

• All program fees must be paid in full prior to the start of the program unless alternative arrangements have been made.

• Refunds will be granted according to the following schedule:

  • Full refund if cancellation is made at least 7 days before the program start date.

  • 50% refund if cancellation is made within 3-6 days of the program start date.

  • No refund will be issued for cancellations made within 48 hours of the program start date.

• Participants may request to reschedule for a later program date based on availability.

4. Confidentiality and Handling a Breach Noelle Rizzio, Counseling and Consulting upholds strict confidentiality standards. Client information must not be disclosed by a presenter or participant unless proper informed consent has been obtained for use in a continuing education program. In the event of a confidentiality breach:

• The affected individual(s) will be notified immediately.

• An internal investigation will be conducted to determine the cause and scope of the breach.

• Steps will be taken to mitigate any harm and prevent future breaches.

• Necessary reporting to authorities will be conducted if required by law.

5. Requesting Accommodations Noelle Rizzio, Counseling and Consulting is committed to providing an inclusive and accessible environment. Participants who require accommodations due to a disability or other need must submit a request at least 10 business days before the program start date. Requests will be reviewed, and reasonable accommodations will be provided to ensure equal access to services.

For any questions or concerns, please contact Noelle Rizzio, Counseling and Consulting at nrcandc@noellerizzio.com